Uftring Subaru Employment

Uftring Subaru is a proud member of the Uftring Auto Group, one of Central Illinois' largest automotive groups. We pride ourselves on providing a stable, success-driven environment across all areas of our dealership. Uftring Subaru's job training programs, continuing education and emphasis on promotion from within provide many opportunities for growth, development and success. Uftring Subaru offers very competitive wages. We believe that compensation should relate directly to an individual's performance so that team members can be rewarded for superior performance. We strive to be honest, ethical, compassionate and professional in all facets of our business.

 

Some of our Benefits

• Medical Insurance Plan with company participation • Dental Insurance Plan with company participation • Life Insurance Plan • Short Term Disability Insurance • Paid Vacations • Paid Personal / Sick Days • 401(k) Plan • Attractive employee discounts on vehicles, parts & service • Paid Holidays • Career Builder Bonus and Incentive Programs for qualifying positions

Full-Time Positions

Quick Lube Service Advisor

Department: Service

Hours: Mon-Fri 8am - 6pm; Every 3rd Saturday 8am - Noon

Title: Quick Lube Service Advisor

Reports to: Service Manager

 

 Responsibilities

The Quick Lube Service Advisor is responsible for scheduling maintenance service work in the service department and for selling additional needed service to customers. He or she will:

 

·       Maintain customer satisfaction level established by management.

·       Maintain dealership prescribed standard for hours and dollars per repair order.

·       Understand and follow federal, state, dealership, and local regulations.

·       Ensure that all documents are accounted for.

·       Accomplish the forecast that has been established.

·       Schedule and assist walk-in appointments for Lube Desk efficiency.

·       Communicate with customers to determine nature of maintenance needs.

·       Advise customers on the care of their vehicle and the value of maintaining it to manufacturer's standards.

·       Progress checking and selling of needed repairs or services.

·       Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks.

Qualifications

·       Ability to receive customers with courtesy, efficiency, and enthusiasm.

·       Knowledge of appropriate telephone techniques.

·       Knowledge of automotive operations.

·       Sales experience.

·       Knowledge of Reynolds and Reynolds.

·       Must have excellent communication skills and be organized and accurate.

·       Excellent listening skills.

·       Neat, professional appearance.

·       Valid Illinois driver's license with an acceptable driving record.

Tasks

·       Greet customers in a timely, friendly manner; letting customers who are waiting in line know that they will be helped soon.

·       Schedule appointments.

·       Communicate with service customers to determine the nature of the mechanical problems, progress check.

·       Obtain customer and vehicle information, phone numbers, e-mail, ext. warranty info.

·       Test-drive the vehicle or refer to the test technician as necessary.

·       Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable).

·       Provide a full walk around on each vehicle as it enters service, using the appropriate form.

·       If additional work is needed, explain the details to the customer, including the additional cost and time considerations.

·       Indicate on repair order the exact repair instructions, making a special note of the main reasons the customer brought the vehicle in. (repair orders must be legible)

·       Provide estimate for labor and parts. If the cost of the service cannot be established during reception, leave open and contact customer later for approval.

·       Establish customers' method of payment. Obtain approval of credit, if necessary.

·       Establish "time promised" check with person responsible for work distribution, if necessary.

·       Obtain customer's signature on repair order.

·       Provide copy of invoice as customer's vehicle is picked up or delivered, with a verbal update on the services completed.

·       Follow up progress of each repair order during the day. Contact customer by phone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion.

·       Handle telephone inquiries regarding work in progress and appointments.

·       Compare final invoices with final repair order.

·       Notify Service Manager if a customer has a repeat visit on same concern.

·       Deliver vehicle to customer and answer any questions prior to taking to cashier.

·       Maintain follow-up program on additional items found in need of repair.

·       Be responsible for quality control, to ensure that work is complete and requested and to reduce comebacks.

·       Inspect all vehicles for bodywork, notify customer that the work is needed, and provide an estimate for the body shop work.

·       Participate in manufactured supplied tests and training.

·       Advise customer of their next scheduled maintenance and cost prior to departure.

 

Working Conditions

The Service Advisor works in the service lane, which is an open garage area. Position requires stooping, bending and moving throughout the service department. May lift up to 50 pounds occasionally.  Works with service customers for most of the shift. He/she will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road - testing of vehicles also may be required. The Service Advisor will be required to wear dealership uniform at all times.

This is not necessarily an exhaustive list of responsibilities, skill duties, requirements, efforts, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.



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